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PRIVACY POLICY

Nicholas Williams Plumbing & Heating

At Nicholas Williams Plumbing & Heating, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your data when you contact us or use our website.

1. Information We Collect

We may collect and store the following information when you contact us via our website, phone, email, or social media:

  • Your name

  • Address or service location

  • Email address and phone number

  • Details about your enquiry or project

This information helps us provide quotes, arrange call-outs, and deliver our services effectively.

2. How We Use Your Information

We only use your information to:

  • Respond to your enquiry or service request

  • Provide quotations, invoices, and appointment confirmations

  • Communicate with you regarding ongoing or future work

  • Maintain accurate business records

We do not share, sell, or rent your information to third parties.

3. Data Storage & Security

All data is stored securely and only accessed by authorised personnel. We take reasonable precautions to protect your personal data from loss, misuse, or unauthorised access.

If you contact us through a website form, your details are transmitted securely and stored safely for the purpose of responding to your message.

4. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose it was collected for — typically until your enquiry or project is complete, or as required for business and legal record-keeping.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request a copy of the personal data we hold about you

  • Ask us to correct any inaccurate or outdated information

  • Request deletion of your personal data, where applicable

If you wish to exercise any of these rights, please contact us directly.

6. Cookies & Website Tracking

Our website may use basic cookies to improve functionality and user experience. These cookies do not store personal information and can be managed or disabled in your browser settings.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or business practices. Any updates will be published on this page.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Nicholas Williams Plumbing & Heating
📞 07807 016 573
 

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